Refund policy
Returns
At Sadou, you can request a return within 14 days from the date of receiving your order.
To be eligible for a return, the item must:
- Be in the same condition as received
- Unused and not tailored
- With original tags attached
- In its original packaging
- With proof of purchase
To start a return, please contact us at:
📧 Support@sadou.com
Our team will coordinate with you and arrange the return process.
Damages or Issues
Please inspect your order upon delivery. If the item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue.
Non-returnable Items
Certain items cannot be returned, including:
- Custom or tailored products
- Used or cut fabrics
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to get the correct item is to return the original product, and once approved, place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that processing time may vary depending on your bank.
If more than 15 business days have passed, please contact us.
